This Privacy Policy aims to give you information on how we collect and process your personal data through our normal course of business, including any data which we collect from you in our normal financial planning exercises.
It is important that you read this Privacy Policy so that you are fully aware of how and why we use your data. This Privacy Policy supplements any other notices and is not intended to override them.
Watermark Financial Planning respects your privacy and is committed to protecting your personal data. The Privacy Policy will inform you as to how we look after your personal data when we do business with you and tell you about your privacy rights and how the law protects you. By conducting business with Watermark Financial Planning you will be consenting and agreeing to these terms.
Changes |
We may update this Privacy Policy from time to time and you should check with us periodically to ensure that you have the latest version. You can request an up to date copy from us at any time by contacting us at Watermark Financial Planning, 98, Walter Road, Uplands, Swansea SA1 5QJ or email [email protected]
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. |
Third Party Associations |
We are registered under the Data Protection Act 1998. You acknowledge and understand that we keep personal and financial information with regard to your circumstances on file (electronic and/or paper based) as required to be able to advise you as to your financial planning needs.
We confirm that this information will not be used or transferred by us to any other firm, company, entity or person with the exception of Sanlam Partnerships Limited and the product provider without your consent or as may be required by law. We may also provide information to the FCA upon request for regulatory reasons. |
How we will use your information |
You will be informed of the way in which we will use your personal information before you provide it. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following lawful purposes, to:
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How is your personal data collected? |
When you enter a business relationship with us we use different methods to collect data from and about you including through direct interactions. You may give us your personal data during a face to face meeting, over the telephone or by electronic means. |
The data |
Personal data, or personal information, means any information about a living individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).We only obtain personal data which you, or those acting on your behalf, may submit to us during our meetings, discussions and correspondence. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not ask for any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your genetic and biometric data). Nor do we collect any information about criminal convictions and offences. |
Change of purpose |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. |
Disclosures of your personal data |
We may share your personal data with the parties set out below for the purposes explained above.
Third parties such as Her Majesty’s Revenue & Customs, our regulators, and law enforcement agencies based in the UK who may require reporting of processing activities in certain circumstances. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We will never sell your personal data to a third party. |
Data security |
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Where you have requested us to contact you we will communicate with you via email and/or telephone, depending on what you have specified. By doing so, you acknowledge that because of the nature of the internet the security of emails cannot be guaranteed. |
Data retention |
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your data, see below for further information. |
Marketing |
You may receive marketing communications from us if you have specifically requested this from us or where we are otherwise legally entitled to do so, and, in each case, you have not opted out of receiving that marketing. |
Your legal rights |
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
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If you wish to exercise any of the rights set out above, please use the contact details above.You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure toensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you as soon as practicable and thereafter keep you updated.